Introduction

WhatsApp is currently the most important social network tool used for instant communication. It is owned by Facebook and it has reached over two billion users as of February 2020.

We interviewed several people that use this application on a frequent basis and asked the following question:

"Regarding your interaction with the application, what would you change if given the possibility?"

After analyzing the data gathered in the results, we identified areas of opportunity that would be more beneficial for all users. In this documentation you'll find a redacted a description of the problem, user stories, a mock-up and a prototype with the proposed solutions that can potentially be implemented in the next upgrade.